At Dog Supplies Store, we’re passionate about keeping tails wagging! We’ve designed our shipping and returns policies to be as friendly and hassle-free as possible, so you can focus on what really matters—spoiling your furry best friend.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before shipment.

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges Process

We want you and your pup to be completely happy with your purchase. If something isn’t quite right, we’re here to help!

You have 15 days from the date you receive your order to initiate a return or exchange.

Step-by-Step Return Process:

  1. Initiate Your Request: Email our support team at [email protected] within 15 days of receiving your order. Please include your order number and reason for return or exchange.
  2. Wait for Approval: Our team will review your request and provide a Return Authorization Number (RAN) along with further instructions.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include the RAN, and ship to:
    Dog Supplies Store
    1522 Hall Street
    Las Vegas, US 89104
  4. Processing: Once we receive the returned item(s), we’ll inspect them and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following products:

  • Dog Food: All dog food products are final sale due to regulatory and hygiene concerns
  • Opened or Used Dog Apparel & Accessories: These items must be unused and in their original packaging to be eligible for return

Need Help?

We’re always here to assist you and your four-legged family members! If you have any questions about our shipping or returns policies, don’t hesitate to reach out to us at [email protected].

Thank you for trusting Dog Supplies Store with your pet’s needs!