FAQ

What kinds of products do you offer?

We are a one-stop shop for all your dog’s needs! Our product range includes:

• Stylish and comfortable Dog Apparel & Accessories
• Cozy Dog Beds & Furniture for every size and breed
• Durable Dog Crates, Houses, & Pens for safety and comfort
• Convenient Dog Doors, Gates, & Ramps to improve mobility
• Nutritious and delicious Dog Food
• Engaging and fun Dog Toys to keep your pup entertained

How do I place an order?

Simply browse our website, add your desired items to your cart, and proceed to checkout. You will be guided through the process of entering your shipping details and choosing a payment method.

Where do you ship to?

We are proud to ship our products to dog owners globally! However, due to logistical constraints, we are unable to deliver to some remote areas in Asia and other regions. Availability will be checked automatically during the checkout process.

What shipping options are available?

We offer two convenient options to get your dog’s supplies to you:

• Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Orders typically arrive within 10-15 business days after dispatch.
• Free Shipping: Available on orders over $50, shipped via EMS. Orders typically arrive within 15-25 business days after dispatch.

How long does it take to process and ship my order?

After you place your order, our team takes 1-2 business days to process it. This includes verifying the order, carefully packing your items, and generating tracking information. You will receive a confirmation email with your tracking details once it’s dispatched.

Will I be charged customs or import taxes?

All international shipments include the necessary customs documentation. However, any import duties, taxes, or customs clearance fees charged by your local government are the responsibility of the recipient, as per local regulations.

What payment methods do you accept?

We aim to make checkout easy and secure. We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.

Is the price on the website the final price?

The prices listed on our product pages do not include shipping costs (unless your order qualifies for free shipping) or any potential import taxes/duties that may be applied by your country.

What is your return policy?

We want you and your dog to be completely happy. If you are not satisfied with your purchase, you may return it within 15 days of receiving your order. Items must be unused and in their original packaging.

What if my order arrives damaged?

We pack all orders with great care, but sometimes things happen in transit. If your items arrive damaged, please contact our support team immediately at [email protected], and we will gladly assist you with a replacement or refund.

How do I start a return?

Please reach out to our customer support team at [email protected] to initiate a return. Include your order number and the reason for the return, and we will provide you with further instructions.

How can I get in touch with you?

We’d love to hear from you! For any questions not covered in this FAQ, please email our friendly support team at [email protected]. Our virtual office is based at 1522 Hall Street, Las Vegas, US 89104.